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Newcastle

Newcastle-upon-Tyne station
Neville Street
Newcastle-upon-Tyne
Tyne & Wear
NE1 5DL

Newcastle at a glance

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Newcastle Station

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  • Accessible Ticket Machines

    Accessible machine are located on the main concourse 

  • Customer Help Points

    Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday

  • Impaired Mobility Set Down
  • Induction Loop
  • National Key Toilets
    The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.
  • Ramp For Train Access
  • Staff Help Available
    Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours

    Assistance meeting point is Customer Information Point in main concourse

  • Step Free Access

    Level/ramp access to all platforms. Underpass with lifts to platforms 3 & 4.

  • Wheelchairs Available
  • This station does not offer

    Accessible Booking Office Counter, Accessible Public Telephones, Accessible Taxis

  • Prepurchase Collection
  • Staffing Level
    Fulltime
  • Ticket Machine
  • Ticket Office
    Monday to Friday – 05:00 to 21:20 Saturday – 05:00 to 21:20 Sunday – 07:30 to 21:20

    Adjacent to Platform 12

  • This station does not offer

    Penalty Fares

  • Bus Services

    Information to plan your onward journey is available in a printable format here

  • Car Park
    Long Stay Car Park - 454 spaces Monday to Sunday – 04:00 to 23:00
  • Cycle Storage Availability

    28 stands accommodating 56 cycles

    Storage location: Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.
  • Cycle Storage Sheltered
  • Rail Replacement Services

    Rail Replacement Coaches leave from the front of the station.

  • Taxi Rank

    Newcastle is a large station, taxis are available 24/7 from the station taxi rank.

  • Customer Service

    We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

  • Lost Property
    Monday – 06:15 to 21:00 Tuesday – 06:15 to 21:00 Wednesday – 06:15 to 21:00 Thursday – 06:15 to 21:00 Friday – 06:15 to 21:00 Saturday – 06:15 to 21:00
  • Toilets
    The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4.
  • WiFi
    Find WiFi Hotspots around Newcastle station
  • This station does not offer

    Left Luggage

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