Just like our train, our team is always moving forward
We have invested £2 million in a Training Academy to develop a fresh-thinking generation of rail colleagues, focused on passenger wellbeing and on-board customer service, harnessing new technology and caring for vulnerable passengers.
We have started as we mean to go on.
Our colleagues are encouraged to continually learn and develop with us and will commence an apprenticeship when they join, or are promoted throughout the business, which will allow us all to be the best that we can be. We have a high-quality induction programme, mentoring and support during the first 90 days of employment to set our colleagues up for success from the start. We have an industry leading self service-learning management schemes to encourage self-improvement.
We have clear and enforced people management based on structured PDP, PDDR, regular management time, mentoring and training, including benefits, rewards & recognition.
We have built a culture of openness and co-working as one team, where the right behaviours are celebrated and everyone is valued for their input as individuals and as a team.
At Lumo the customer always comes first, and as such, all of our colleagues, regardless of their role, will be trained to be able to act as Customer Experience Ambassadors to help in delivering a service to our customers when needed, delivering a dedicated, high-profile engaged presence across all on-train customer touchpoints so that our customers can ‘Travel Well, Beyond Expectations’.