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the future of travel is lighter

Everything you need to know about our luggage courier service

Here at Lumo, we understand our customers wish to keep their luggage close by, and that what they are travelling with is important, but depending on the size, this may not always be possible.  We encourage all our customers to travel light for their ease, safety and comfort as space is limited onboard.  We only allow customers to bring with them a maximum of ONE medium sized suitcase (height 63cm x width 41cm x depth 27cm) and ONE small bag, rucksack or holdall, that is small enough to fit either on your lap or under the seat in front of you (please read our Customer Charter for more information). Any luggage carried that exceeds these limits is carried at our discretion and may be refused or a charge can be imposed for additional items of luggage, or for excessively large or bulky items.

To take the hassle out of lugging your luggage with you, and to give you more choice on what you can take, we have created LumoLuggage* – a bespoke courier service designed to sustainably transport your oversized, heavy luggage from A to B!

LumoLuggage provides a door-to-door courier service to get your luggage to your final station or destination hassle free, allowing you to arrive at your destination, browse around the City shops, relax at your favourite wine bar, or take in the historical sights, all in the knowledge your luggage is taken care of, and will be waiting for you at your hotel, office or other designated drop off.

You can tailor your luggage courier requirements to best suit your needs, whether that is multiple, larger, or heavy luggage items that cannot be carried onto your selected Lumo service. Get a quote today via the button below.


LumoLuggage Allowance Poster

*LumoLuggage is exclusive to customers travelling on Lumo services.

We encourage all our customers to travel light for their ease, safety and comfort as space on board our trains is limited. For further information about your luggage allowances, please visit our Customer Charter.

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