How to Contact Us

We want you to help us shape our future. We’re ready to listen and waiting to respond to any comments, suggestions, praise or complaints you may have. Or if you need help to buy tickets or book assistance, we’re here for that too.

To help, we’ve created a variety of ways you can get in touch with our team. To connect with an agent on Live Chat or complete one of our web forms, please click on the link below.

Rail Help 

Alternatively, visit our Twitter page @LumoTravel and let us know your thoughts.

How we handle complaints

We take customer complaints seriously.

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Delay Repay

Discover more about Delay Repay and see how to make a claim.

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