WAYS TO ACCESS YOUR E-TICKET
Tickets are available as an e-ticket in our app, LumoGo or downloadable via your booking confirmation email. As soon as you complete your purchase through the app or our website, tickets will automatically be delivered to your wallet in LumoGo. Just make sure your phone is charged and you’ve checked your ticket before joining the train – you will need your train ticket to get through the barriers at the station and our Ambassadors onboard will need to scan your train ticket when you arrive onboard the train.
VIA OUR APP
Being all-electric means we are 100% digital, you can access and download your ticket on the go with the LumoGo app. Whether you’re booking train tickets in advance with a LumoFixed ticket or reserving a seat with our latest LumoFlex ticket, our app can help do all this and more.
VIA EMAIL
Don't worry if you don't have the app on your phone (although, we think it's pretty cool if you do). You will receive an E-Ticket PDF attachment in your booking confirmation email shortly after ticket purchase. Simply download your train ticket before you travel and have it ready to scan at the station ticket barriers and by one of our Ambassadors onboard.
Our Destinations
We operate all along the scenic East Coast with popular destinations including Edinburgh, Newcastle, and London. Stuck on what to do when you get there? We break down the top attractions, food spots and shopping locations.
Family Travel Information
Travelling by train with family and children in mind? We've got you've covered with affordable travel for the whole family as well as information on family railcards for even cheaper train travel.
Pre-order with LumoEats
You can book from our trolley service or pre-order LumoEats up to 2 hours before your journey to gets your hands on our hot foods and sandwiches delivered direct to seat on arrival.
Plan Your Journey
We're here to make your train journey as smooth as possible with our trusted tools to get you ready for your next trip. Check out journey times, luggage policy or any upcoming travel disruption.
Station Information
Search via our station catalogue for all tips and information on accessibility, buying and collecting train tickets as well as how to get to and from the train station.