statu-alert
  • 10:54 Edinburgh to London Kings Cross due 14:56

Policies and Procedures

We're committed to meeting all our responsibilities as a rail operator – to our customers, the economy and our planet. Read more about it here.

Our policies and procedures

We’re committed to meeting all our responsibilities as a rail operator – to our customers, the economy and our planet. Here’s where you’ll find the details of how we’re delivering on our promises.

Need help?

We're here to make sure your journey goes smoothly.
From delay repay and answers to your questions, to changing your journey - take a look at all our help and support options.

Need extra assistance when you travel?

Welcome
Click here to read our Accessible Travel Policy

How do we make sure we’re a responsible employer?

Learn more about Lumo's Statement on Modern Slavery.

How do we protect the needs of our passengers?

Click here to read our Customer Charter

How are we doing our bit for the environment?

Read our Environmental Policy here.