How to Contact Us

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find your tickets

• buy train tickets
• our tickets explained
• train e-tickets
• LumoGo train app
• group train travel
• train connections
• train seat reservations
• business travel
• railcards
• train season tickets

plan your train journey

• train timetable
• engineering works
• live train times
• onboard luggage policy
• journey check
• stasher luggage storage
• LumoEats
• travelling with pets
• family train travel information
• East Coast Digital Programme

where we go

• trains to London
• trains to Stevenage
• trains to Newcastle upon Tyne
• trains to Morpeth
• trains to Edinburgh
• our train destinations
• our train stations
• Torbay route proposal

who we are

• our fleet of trains
• our people
• LumoNews
• LumoBlogs
• our sustainability
• Lumo virtual tour

help

• passenger assist
• refunds and ticket changes
• delay repay
• revenue protection policy
• customer charter
• customer information pledges
• how are we performing
• media enquiries
• railway safety for young ones
• lost property
• train safety and security
• Payit™
• competition terms & conditions

about us

• accessible travel policy
• careers
• complaints handling procedure
• Lumo environmental policy
• policies and procedures
  • accessible travel policy
  • modern slavery
  • privacy policy
• terms & conditions