how can we help today?
lumo news
Lumo begins roll-out of a bolder and brighter new look
Lumo seats will be debuting a brand-new design from this spring
Ticket to pride! Lumo partners with Newcastle Pride 2025
Lumo continues to support Newcastle Pride festival
Newcastle children head to London for unforgettable day out
Children at Broadwood Primary School have enjoyed a special trip to Westminster
/widgetgetapp-(2).png?h=900&w=1920&la=en&hash=C3F37313E3A8F2DD07C7D747AA6E753C)
download the Lumo app
FAQs
For all Lumo Advance purchase fares booked on our website, you will be able to choose your preferred seat using our seat picker tool. Please note that this tool is only available on our website and not the LumoGo app. If you book your tickets through the app, our system will automatically assign you a seat based on your preferences. If you travel with a group, we strongly advise that you book your tickets through our website to ensure that your group sits together.
For Anytime, Off-Peak or Super Off-Peak fares, the site will ask whether you want a seat reserved. This is in case you have not made a decision on when you want to travel or would prefer not to be tied down to a particular train. We are not always able to reserve seats. This could be because: The train services you are travelling on do not offer seat reservations. e.g. if it is a short journey. The train on which you wish to travel is full at the time of booking. The train company may not have released seat reservations yet. This is done up to 12 weeks ahead of travel. Even without a seat reservation your tickets are still valid and you can sit in any vacant unreserved seat for the appropriate class of travel for your journey.
You can download our seat maps here.
For Anytime, Off-Peak or Super Off-Peak fares, the site will ask whether you want a seat reserved. This is in case you have not made a decision on when you want to travel or would prefer not to be tied down to a particular train. We are not always able to reserve seats. This could be because: The train services you are travelling on do not offer seat reservations. e.g. if it is a short journey. The train on which you wish to travel is full at the time of booking. The train company may not have released seat reservations yet. This is done up to 12 weeks ahead of travel. Even without a seat reservation your tickets are still valid and you can sit in any vacant unreserved seat for the appropriate class of travel for your journey.
You can download our seat maps here.
You can currently book up to 24 weeks in advance, with the exception of dates when our services will be impacted by engineering, which will usually be available for booking around 8 weeks before travel.
Here at Lumo, we understand our customers wish to keep their luggage close by, and that what they are travelling with is important, but depending on the size, this may not always be possible. We encourage all our customers to travel light for their ease, safety and comfort as space is limited onboard. We only allow customers to bring with them a maximum of ONE medium sized suitcase (height 63cm x width 41cm x depth 27cm) and ONE small bag, rucksack or holdall, that is small enough to fit either on your lap or under the seat in front of you. Please read our onboard luggage policy for more information. Any luggage carried that exceeds these limits is carried at our discretion and may be refused or a charge can be imposed for additional items of luggage, or for excessively large or bulky items.