We ask that you keep your luggage and personal belongings with you or in sight when you travel with us and if you see something suspicious, or you feel unsafe for any reason when you’re travelling with us, inform our onboard Customer Experience Ambassadors, or you can contact the British Transport Police by:
-The Railway Guardian App (available through the app store)
-Phone 0800 40 50 40
-Text: 61016
-If it’s an emergency, please call 999
We partner with the British Transport Police to prioritise passenger safety. Their officers travel on our trains, ensuring a secure and punctual commute for the public.
If you see anything suspicious, please contact British Transport Police via text on 61016, the Railway Guardian App, or calling 0800 40 50 40.
In case of an emergency, always call 999.
Your safety is our key priority and that’s why we kindly remind you to keep an eye on your luggage and be mindful of fellow customers when embarking.
Larger luggage that goes over our specified luggage dimensions may cause a risk to yourself, staff, and others, so please make sure to bring only the permitted luggage onboard. You can read our luggage policy here.
