lumo train tracks

safety & security

we want you to feel safe and secure when travelling with Lumo, take a read of how we intend to do that
With Lumo you deserve to feel confident and comfortable. Find out more about how we keep our passengers & colleagues safe and help you to travel well beyond expectations. All of our colleagues take part in training programmes so that they can confidently and safely deal with a range of situations and circumstances.  We have on-train security systems, including CCTV for your safety and comfort and undertake regular security checks through our on-board Customer Experience Ambassadors.

see it. say it. sort it.

We ask that you keep your luggage and personal belongings with you or in sight when you travel with us and if you see something suspicious, or you feel unsafe for any reason when you’re travelling with us, inform our onboard Customer Experience Ambassadors, or you can contact the British Transport Police by:
-The Railway Guardian App (available through the app store)
-Phone 0800 40 50 40
-Text: 61016
-If it’s an emergency, please call 999

See it. Say it. Sorted. Are they somewhere they shouldn't be? Speak to staff. For police, text 61016 or call 0800 405040. We'll sort it.
British Transport Police

We partner with the British Transport Police to prioritise passenger safety. Their officers travel on our trains, ensuring a secure and punctual commute for the public. 

If you see anything suspicious, please contact British Transport Police via text on 61016, the Railway Guardian App, or calling 0800 40 50 40. 

In case of an emergency, always call 999.

British Transport Police. Text 61016. Report crime or incidents on your train or at your station - discreetly
safety onboard

Your safety is our key priority and that’s why we kindly remind you to keep an eye on your luggage and be mindful of fellow customers when embarking. 

Larger luggage that goes over our specified luggage dimensions may cause a risk to yourself, staff, and others, so please make sure to bring only the permitted luggage onboard. You can read our luggage policy here.

Luggage safety