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Lumo train on a field

Payit™

with Payit™, there's now a safer and quicker way to get paid
passenger speaking showing his ticket to a member of staff

what is payit™?

Payit™ by Natwest is a faster and more secure way of receiving a payment. Payit™ allows us to pay you directly into your bank account without us needing to hold your bank details. This works with any UK bank; it's free and you don't need a NatWest bank account.

how does it work?

1. You'll need any UK bank account, email address, mobile number & internet connection.
2. You'll get an email with a link from payouts@email-services.natwestpayments.com
3. Enter your Lumo claim reference number starting ECTL, and the text verification code sent to your UK number.
4. Select your bank name from the selection page.
5. Log in to your online banking app to authorise the Payit payment to your account.
6. Once you've authorised the payment, your money should be with you within 2 hours.

Man using a phone

Payit™ FAQs

No, Payit™ uses the web browser so it can be used on any device without needing to download an app.
Once you've provided the information required, you should receive the money within 2 hours. If you still haven't received your money after 24 hours, please contact us.
Yes, it is completely free to use. There is no charge when receiving a payment through Payit™.
No, you can also choose to be paid by an eVoucher.
The link will become inactive after 30 days, so please enter your details within 30 days. You will need to get in touch with us should your link become inactive.
You can still get paid through Payit™ even if your bank isn't on our list. You will need to manually enter your bank details.

how can we help today?

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