Lumo is a rail travel experience that is kinder to the planet and better value for customers, making it a greener and more affordable choice for long distance travel in the UK. We invite you to enjoy a family adventure and visit the iconic cities of Edinburgh, Newcastle and London. See here for more information on Our Destinations
Tips for Travelling with Children
Pick a Seat
Book and reserve your seats in advance. Remember children under five won’t have a seat reservation, so you might want to arrive ready to board early, alternatively you could buy a child ticket so they are guaranteed a seat with a mandatory reservation.
When booking a seat it is a good idea to be beside a toilet. All of our toilets onboard have a Baby Changing facility, whilst the toilets in Coaches A & E toilets have more space. If you view our Seat Plan you can also look at getting a seat with a great view. You will find this in our Customer Charter under the ‘When travelling with us’ section.
Pushchairs & Prams
Pushchairs & Prams are welcomed onboard but will need to be collapsed and stored in the luggage storage areas. For safety reasons, sleeping babies & toddlers must travel on an adult’s lap.
We would like to remind you not to store anything in the dedicated wheelchair user spaces or around the exit door areas.
Need a hand?
Enhance your travel experience by having your luggage delivered to your final station or destination with LumoLuggage. You can tailor your luggage courier requirements that best suit your needs. We have partnered with FirstLuggage who will provide a door-to-door luggage courier service throughout Great Britain, and many other countries. Their service is chargeable and is bookable via Lumo Luggage
Breast Feeding on Board
Please feel free to breast feed while you are on board. If you require a quieter area, please speak to one of our Customer Experience Ambassadors. We also Priority Seats which have extra legroom. Please view these on our seat plan, which you will find in our Customer Charter under the ‘When travelling with us’ sectio
Snack time with LumoEats
You can book from our dedicated catering service, LumoEats, and pre order food in advance of your journey. You’ll be able to enjoy hot and cold items and have them delivered direct to you in the comfort of your seat. We have partnered with specialist suppliers that can cater for most dietary requirements and have carefully selected seasonal product ranges to suit most needs. Once onboard, and after we depart the station, our Customer Experience Ambassadors will commence an at seat trolley service, you’ll be able to purchase a range of hot and cold drinks, snacks and alcoholic refreshments while you sit back and relax watching our entertainment system. The range of products that we offer is as inclusive, sustainable, and local, but please bear in mind that our selection varies and maybe subject to change. Our on-board trolley menu is available on our website and LumoGo, for you to look through before and during your journey with us.
Our Customer Experience Ambassadors are able to accept most forms of card payments, but please note that we don’t accept cash onboard our trains.
You Work & Rest they Play!
To keep your children entertained throughout the journey please log onto our Wi-Fi and entertainment portal LumoGo where you can relax watching a wide range of entertainment, from blockbuster films and drama, to magazines, newspapers and podcasts. There’s something for everyone, so you can pass the time whilst we take you on your journey. The children can choose from a wide selection of child friendly shows, movies and games.
Let our Family take care of yours!
Our Customer Experience Ambassadors are there to help and support you. We're here to make your entire experience as stress-free as possible – keeping you safe and ensuring your Travel Well. If you have any questions queries or concerns, please do not hesitate to talk to them.
Even Greater Value Fares
Whilst we offer great value fares, you can also benefit from even great fares with a railcard.
- You can save money on Family days out with a Family and Friends railcard which gives you 1/3 off adult tickets and 60% off child tickets when you travel together.
- 16 to 17 Saver railcard designed especially for 16-17-year-olds, the 16-17 Saver Railcard gives you a massive 50% off most rail fares!
- Young adult’s railcard 16 to 25 railcards which gives them 1/3 off most train fares throughout Britain.
- Two together railcard which provides 1/3 off most train fares throughout Britain.
Frequently asked Questions
Q) Do I have to pay for my child’s ticket?
If you’re travelling with little ones under the age of five, you don’t need to book a ticket for them as up to two under 5’s travel free of charge with a fare paying adult. Bear in mind that this means they won’t have a seat reservation and might have to sit on your knee if the train is busy.
If you want to ensure that they have a seat of their own, you can book a ticket for them at the standard child fare in the usual way, by going online, using the app, booking in person or calling us. All children aged 5-15 can benefit from discounted tickets.
Q) Can children travel alone?
We want to make sure that everyone on our trains is safe and comfortable, so we don’t recommend that children under the age of 13 travel alone. Younger children should only travel with an adult.
If our colleagues see a child alone on one of our trains or they have any concerns, they’ll contact the British Transport Police for help.
If your child is taking a trip on their own, take a look at these helpful tips from the British Transport Police to ensure they get there safe and sound.