Basingstoke at a glance
Basingstoke Station
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Accessible Booking Office Counter
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Accessible Taxis
Provided by 3rd party companies, subject to availability.
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Accessible Ticket Machines
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
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Customer Help Points
Customer Help points are located on every platform
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Induction Loop
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National Key Toilets
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Ramp For Train Access
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Staff Help Available
Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours -
Step Free Access
Step-free category B2 station. This station has step-free access to all platforms via lifts from the main entrance. The rear entrance has level access to Platforms 4 and 5 (and to other platforms via lifts) but is only open Monday-Friday 0600 until 1000 and from 1500 until 2345 (closed at weekends) - outside these times a stepped subway must be used. The alternative step-free route from the rear to the main entrance via the street is approximately 380m and includes missing dropped kerbs and sections of route without a pavement.
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Wheelchairs Available
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This station does not offer
Accessible Public Telephones, Impaired Mobility Set Down
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Penalty Fares
SW -
Prepurchase Collection
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Ticket Machine
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Ticket Office
Monday to Friday – 06:00 to 21:30 Saturday – 06:00 to 21:30 Sunday – 07:00 to 21:30The ticket office is located on Platform 1.
Ticket Vending Machines are located in the main booking hall and by the entrance on platform 4/5.
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Bus Services
Information to plan your onward journey is available in a printable format here
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Car Park
Basingstoke Bunion Place and North Yard Multi-Storey - 1207 spaces -
Cycle Storage Availability
Storage location:Car park and platform 4
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Cycle Storage Sheltered
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Rail Replacement Services
Station Forecourt, off Alencon Link
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Taxi Rank
Private Hire / Black Cabs outside Station Entrance
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Toilets
The toilets are located on all the platforms. The National key toilets are located on Platform 1, Platforms 2/3 and Platform 4; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.
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