Chester at a glance
Chester Station
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Accessible Booking Office Counter
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Accessible Taxis
Outside the station.
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Accessible Ticket Machines
Ticket machines are located next to the ticket barriers. They have touchscreen controls.
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Impaired Mobility Set Down
There's an unmarked location, outside the station.
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Induction Loop
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National Key Toilets
The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key.
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Ramp For Train Access
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Staff Help Available
Monday to Sunday – 03:00 to 01:00 All Bank Holidays – 03:00 to 01:00The meeting point for customers who have booked assistance or wish to request assistance is the Customer Services Office in the main concourse.
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Step Free Access
Category A.
Step free access is available to all platforms via lifts.
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Wheelchairs Available
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This station does not offer
Accessible Public Telephones, Customer Help Points
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Penalty Fares
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Prepurchase Collection
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Ticket Machine
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Ticket Office
Monday – 07:00 to 22:30 Tuesday – 07:00 to 22:30 Wednesday – 07:00 to 22:30 Thursday – 07:00 to 22:30 Friday – 07:00 to 22:30 Saturday – 07:00 to 22:30 Sunday – 08:00 to 22:30
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Bus Services
First and Arriva both operate a network of regular local bus routes around Chester and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.arrivabus.co.uk
Buy a Chester PLUSBUS ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.plusbus.info
There is a "RailLink" bus service which runs from directly outside the station to Chester city centre. This service operates Mon to Sat from 07:00 to 19:00.
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Car Park
Chester East - 113 spaces Monday to Sunday – 24 hours All Bank Holidays – 24 hours -
Cycle Storage Availability
Cycle Storage is located behind the buffet on the main concourse.
Storage location: in the concourse -
Cycle Storage Sheltered
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Rail Replacement Services
The rail replacement bus stop is the local bus stop at the front of the station.
From 22 March 2025 the rail replacement bus stop will move to local bus stop (S2) on City Rd, next to The Queen at Chester Hotel.
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Taxi Rank
At the front of the station
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Toilets
The toilets are located on Main Concourse and on Platform 7a. The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key.
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This station does not offer
WiFi
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