Colchester at a glance
Colchester Station
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Accessible Booking Office Counter
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Accessible Taxis
Details of nearest taxis are shown on station information poster
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Accessible Ticket Machines
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Induction Loop
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National Key Toilets
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Ramp For Train Access
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Staff Help Available
Monday to Sunday – 24 hoursAssistance is provided by station staff during the hours of train service operation. Booking is recommended.
What assistance is available for customers using this station?
- Board and alight
- Ramp assistance
- Luggage (on and off train only)
- Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
- By speaking with a member of station staff
- By calling 0345 600 7245 (option 4)
- By selecting the help button on one of the ticket machines at this station
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Step Free Access
This station has step free access to all platforms. However, customers with restricted mobility are advised to arrive on the London bound side of the station (which is accessed via the entrance off Station Way before the railway bridge), as the lifts are quicker and easier to operate than the chair lift in the Ipswich / Norwich bound ticket hall. It is quite a long and steep walking route to get from one side of the station to the other.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the customer information office on Platform 4.
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Wheelchairs Available
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This station does not offer
Accessible Public Telephones, Customer Help Points, Impaired Mobility Set Down
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Penalty Fares
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Prepurchase Collection
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Ticket Machine
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Ticket Office
Monday to Friday – 05:00 to 22:00 Saturday – 05:30 to 21:00 Sunday – 06:00 to 21:00
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Bus Services
Colchester & Wivenhoe is a PlusBus location click here to see the PlusBus map
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Car Park
Station Car Park - 931 spaces Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours -
Cycle Storage Availability
Storage location:Situated by the South entrance, and in the main car park by the North entrance.
A secure 134-space cycle compound is also available (key fob required, speak to station staff for availability).
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Cycle Storage Sheltered
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Rail Replacement Services
Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the main station entrance.
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This station does not offer
Taxi Rank
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Toilets
There are male and female toilets located in the station buildings on Platforms 1 and 2, and also on Platforms 3 and 4, just next to the steps that lead to/from the underpass. Accessible toilets are available for radar key holders. All toilets at this station are scheduled to be open at the following times:
Monday - Friday 04:00 - 00:30Saturday 04:00 - 00:30Sunday 06:00 - 00:30
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