Darlington at a glance
Darlington Station
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Accessible Public Telephones
text phones are available and staff are on hand to assist as required due to no low level phones
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Accessible Taxis
Generally available but advance booking recommended
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Accessible Ticket Machines
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Customer Help Points
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Impaired Mobility Set Down
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Induction Loop
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National Key Toilets
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Ramp For Train Access
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Staff Help Available
Monday to Sunday – 24 hoursWhen arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on platform 4. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
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Step Free Access
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Darlington has a RNIB 'Map for All' located at the main entrance, adjacent to the taxi rank and accessible parking. Access to the platforms via the Victoria Road entrance is via a steep ramp.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
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Wheelchairs Available
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This station does not offer
Accessible Booking Office Counter
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Penalty Fares
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Prepurchase Collection
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Ticket Machine
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Ticket Office
Monday to Friday – 06:00 to 19:00 Saturday – 07:00 to 19:00 Sunday – 08:00 to 18:00From Sunday 17 May, the Ticket Office will be located at the entrance on Neasham Road.
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Bus Services
Information to plan your onward journey is available in a printable format here
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Car Park
Station Car Park - 728 spaces Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours -
Cycle Storage Availability
All racks are covered by Council CCTV and there are security patrols every two hours.
Storage location: stations front -
Cycle Storage Sheltered
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Rail Replacement Services
Replacement coach services depart from the station entrance
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Taxi Rank
Darlington is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings is:
Station Taxis 01325 468 888
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WiFi
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This station does not offer
Toilets
station guides
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