Dumfries at a glance
Dumfries Station
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Accessible Booking Office Counter
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Accessible Ticket Machines
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Customer Help Points
Passenger Assistance Meeting Points
For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.
Please make yourself known to the station staff when you arrive. If the ticket office is closed, go to the platform your train leaves from.
- Ticket Office
Located on Platform 1.
- Platform 1
At the help point.
- Platform 2
At the café, next to the entrance.
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Induction Loop
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National Key Toilets
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Ramp For Train Access
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Staff Help Available
Monday to Friday – 05:00 to 00:00 Saturday – 05:00 to 00:00 Sunday – 09:45 to 00:00 -
Step Free Access
This is a Category A station with level access to both platforms and a footbridge connecting platform 1 and 2 with lifts. Passenger assistance meeting point for customers travelling towards Carlisle is at the departing platform. For passengers travelling towards Glasgow, the passenger assist meeting point is the booking office.
Please take care when boarding / alighting the train at this station as the stepping distance between the train and the platform may be more prominent than at other stations.
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Wheelchairs Available
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This station does not offer
Accessible Public Telephones, Accessible Taxis, Impaired Mobility Set Down
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Penalty Fares
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Prepurchase Collection
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Ticket Machine
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Ticket Office
Monday to Friday – 06:35 to 19:30 Saturday – 06:35 to 19:30 Sunday – 10:30 to 19:55
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Bus Services
for details of bus services, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours) -
Car Park
Station Car Park - 134 spaces Monday to Sunday – 24 hours -
Cycle Storage Availability
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Cycle Storage Sheltered
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Rail Replacement Services
Please click on the link below for the exact bus pick up location:-
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Taxi Rank
visit www.traintaxi.co.uk for details of taxis available for hire
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Toilets
The Ladies toilets are located on Platforms 1 and 2; these toilet facilities are available from 06:30-19:30. The Gents toilets are located on Platform 1; these toilet facilities are available from 06:30-19:30. Radar - National Key Scheme toilets are located on Platform 1; available 24 hours a day.
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