Hackbridge at a glance
Hackbridge Station
-
Accessible Booking Office Counter
-
Accessible Ticket Machines
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
-
Customer Help Points
The Assistance Meeting point is by the Help Point on platform 1.
-
Impaired Mobility Set Down
Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up in the car park
-
Induction Loop
-
Ramp For Train Access
A staff-operated ramp is required for step-free access between train and platform at this station. A Mobile Assistance team covers this station.
You can arrange assistance by:
- Pressing the “emergency & assisted travel” button on a station Help Point
- Calling our freephone number: 0808 168 1238 - Please note this is for immediate assistance only
- Texting us on 07970 511077
-
Staff Help Available
Monday to Friday – 06:10 to 19:35 Saturday – 07:30 to 14:00 Sunday – ClosedOur Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
- pressing the 'emergency & assisted travel' Help Point button
- calling us on the freephone number 0808 168 1238 - Please note this is for immediate assistance only
- texting us on 07970 511077
We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
-
Step Free Access
This is a Category B2 station: Level access to both platforms. Step-free access between platforms is via the street (length above 400m and steep gradient).
The Assistance Meeting point is by the Help Point on platform 1.
-
This station does not offer
Accessible Public Telephones, Accessible Taxis, National Key Toilets, Wheelchairs Available
-
Penalty Fares
SN -
Prepurchase Collection
-
Ticket Machine
-
Ticket Office
Monday to Friday – 06:10 to 19:35 Saturday – 07:30 to 14:35 Sunday – Closed
-
Bus Services
Information to plan your onward journey is available in a printable format here
-
Car Park
Station Car Park - 65 spaces Monday to Sunday – 24 hours -
Cycle Storage Availability
Storage location: Station front close to Platform 1 -
Cycle Storage Sheltered
-
Rail Replacement Services
Please click the link for details regarding the rail replacement bus location.
-
This station does not offer
Taxi Rank
-
Toilets
-
This station does not offer
WiFi
station guides
get information about your destination station
