Hemel Hempstead at a glance
Hemel Hempstead Station
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Accessible Public Telephones
Public telephones are not accessible
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Accessible Taxis
Accessible taxis are available
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Accessible Ticket Machines
Card payment only.
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Customer Help Points
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Induction Loop
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National Key Toilets
The accessible toilets (non-RADAR) are located in the Booking Hall Concourse. The toilet facilities are available: Monday - Friday 06:00-20:00, Saturday 07:00-20:00 and Sunday 07:30-19:00. The toilet facilities are not available when the Ticket Office is closed.
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Ramp For Train Access
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Staff Help Available
Monday to Friday – 06:00 to 20:00 Saturday – 07:00 to 19:00 Sunday – 08:00 to 19:00This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
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Step Free Access
This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office during available opening times. When station staff aren't available, the assistance meeting point is on the platform that your train is due to depart. When the train has arrived, please attract the attention of a staff member onboard, who will help you to board the train.
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This station does not offer
Accessible Booking Office Counter, Impaired Mobility Set Down, Wheelchairs Available
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Penalty Fares
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Prepurchase Collection
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Ticket Machine
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Ticket Office
Monday to Friday – 06:00 to 20:00 Saturday – 07:00 to 20:00 Sunday – 08:00 to 19:00There are 3 Ticket Vending Machines available at Hemel Hempstead, located inside the Booking Hall and outside the station entrance by the short stay car park. These machines accept card payment only.
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Bus Services
Information to plan your onward journey is available in a printable format here
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Car Park
Station Car Park - 492 spaces Monday to Sunday – 24 hours Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours -
Cycle Storage Availability
Storage location: car park -
Rail Replacement Services
Rail replacement vehicles will operate from the public service bus stops outside the station entrance.
Please check your destination before boarding.
Please click here for walking directions from the station to the rail replacement bus stop.
Please click here for a directional video to the rail replacement bus stop.
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Taxi Rank
Taxi free phone
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This station does not offer
Cycle Storage Sheltered
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Toilets
The toilets and accessible toilets (non-RADAR) are located within the Booking Hall Concourse. All toilet facilities are only available during Booking Office opening hours: Monday - Friday 06:00-20:00, Saturday 07:00-20:00 and Sunday 07:30-19:00. The toilet facilities are not available when the Ticket Office is closed.
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This station does not offer
WiFi
station guides
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