London Euston at a glance
London Euston Station
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Accessible Booking Office Counter
Virgin Trains have a height adjusted ticket counter which can be found in the ticket office on the left hand side of the Main Concourse when entering the station. London Midland do not have a height adjusted counter at this station. There is also a lowered counter in the Mobility Assistance Lounge.
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Accessible Taxis
The route to the main taxi pick up point has steps, so anyone with mobility problems can use the disabled taxi pick up point reached via the lifts.
You can request assistance to and from the taxi rank can using the telephones at the top of the stairs and at the taxi set down point. Or by telephoning Mobility Assistance at London Euston on 0207 922 6482.
The main taxi rank is beneath the station and is reached via the lifts next to the main ticket office or the stairs by the entrance to the Underground.
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Accessible Ticket Machines
Mobility Assistance will help passengers buying tickets if required.
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Customer Help Points
A dedicated Mobility Assistance Reception is located on the main concourse adjacent to the ticket office.
Monday-Saturday 07:00-23:00Sunday 08:00-23:00
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Impaired Mobility Set Down
Assistance is available to and from platforms, the car park and the taxi rank. You can request this from the Mobility Assistance Lounge Reception that can be found on the left hand side of the main entrance or from any member of staff. It is advised to use the Mobility assistance number at London Euston Station on 02079226482 if being booked on the day. It is preferred if assistance is booked 24 hour in advance using the following numbers of the train company you are travelling with.
- Avanti West Coast - 0800 0158 123, textphone 0800 0158 124
- London Northwestern Railway - 0800 092 4260, textphone 0844 811 0134
- London Overground - 0343 222 1234, textphone 020 3031 9331
- Caledonian Sleeper - 0330 060 0500, textphone 18001 0330 060 0500
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Induction Loop
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National Key Toilets
These are located adjacent to the main public toilets, by the entrance to platforms 1-3.
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Ramp For Train Access
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Staff Help Available
Monday – 04:30 to 01:30 Tuesday – 04:30 to 01:30 Wednesday – 04:30 to 01:30 Thursday – 04:30 to 01:30 Friday – 04:30 to 02:00 Saturday – 04:30 to 02:00 Sunday – 05:15 to 01:30Help is available from the Mobility Assistance Reception (if closed please use number on the reception door) or see any member of station staff. Mobility Assistance Reception is open 07:00-23:00 Monday to Saturday and 08:00-23:00 on Sunday.
Disabled assistance is available to and from platforms, the car park and the taxi rank & drop off area. You can request this from the Mobility Assistance Reception that can be found on the main concourse between Boots & the ticket office or from any member of staff. It is preferred if assistance is booked 24 hour in advance using the following numbers of the train company you are travelling with:
- Avanti West Coast - 0800 0158 123, textphone 0800 0158 124
- London Northwestern Railway - 0800 092 4260, textphone 0844 811 0134
- London Overground - 0343 222 1234, textphone 020 3031 9331
- Caledonian Sleeper - 0330 060 0500, textphone 18001 0330 060 0500
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Step Free Access
Suitable for disabled passengers. Level access to all platforms via ramps. Lifts provided between concourse, taxi & car park and London Underground ticket hall.
Lift access is available to the Underground ticket hall, however the Underground station itself has only escalators & stairs. Nearby Euston Square station has step-free access Westbound only to the Circle, Hammersmith & City and Metropolitan Lines.
For more information on the accessibility on London Transport click here.
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Wheelchairs Available
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This station does not offer
Accessible Public Telephones
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Penalty Fares
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Prepurchase Collection
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Ticket Machine
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Ticket Office
Monday to Friday – 06:00 to 22:30 Saturday – 06:00 to 22:00 Sunday – 07:00 to 22:30The travel centre is on the left as you enter through the main entrance.
Advanced bookings are available:
Monday to Friday - 06:30 to 21:00Saturday - 08:30 to 21:00Sunday - 07:30 to 21:00
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Bus Services
Buses are available from Euston bus station next to the railway station. All Transport for London buses are accessible by step free access.
More information about Transport for London buses can be found here
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Cycle Storage Availability
Storage location: On platform 18 at buffer end, West Colonnade opposite Sainsbury's, alongside station entrance, East Colonnade opposite M&S and to the rear of Nandos and Cafe Rouge -
Cycle Storage Sheltered
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Rail Replacement Services
Go to Platform 2, there is a gate adjacent to the station from the main road.
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Taxi Rank
The taxi rank is located at the front of the bus station, adjacent to Eversholt Street and Euston Road, in the former Euston Square Gardens East site directly in front of the station. For passengers requiring mobility assistance, the Assisted Travel Lounge will remain in their current location in Euston Square Gardens West.
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This station does not offer
Car Park
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Toilets
These are located by the entrance to platforms 1-3
There are also accessible showers located in the First Class Lounge, shared between Caledonian Sleeper and Avanti West Coast.
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WiFi
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