London Paddington at a glance
London Paddington Station
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Accessible Taxis
All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair. There is also a separate collection point for prebooked taxis also further away from the lifts.
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Accessible Ticket Machines
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Customer Help Points
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Impaired Mobility Set Down
There is a staffed drop-off point at the Taxi Deck above Platform 12.
Mobility assistance is available from this point. It is preferred if this assistance is booked in advance on 0800 197 1329.
Opening Times
Monday - Friday 07:00 - 23:00
Saturday & Sunday 07:00 - 23:00.
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National Key Toilets
Accessible toilets are located on Platform 9.
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Ramp For Train Access
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Staff Help Available
Monday to Sunday – 24 hoursAssistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700.
Our Passenger Assistance meeting point is in our station reception area by Platform 9 and is open 7 days a week from 07:00 - 22:55. From 22:55 - 07:00, passengers requiring assistance can call the Shift Station Manager on 07799 337435. The meeting point for Passenger Assist during these hours will be on Platform 9 outside the Passenger Assist / Station Reception.
There are information and help points phones throughout the station, including platforms and Taxi ranks. They are large circular White and Yellow phones.
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Step Free Access
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Wheelchairs Available
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This station does not offer
Accessible Booking Office Counter, Accessible Public Telephones, Induction Loop
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Penalty Fares
GW -
Prepurchase Collection
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Ticket Machine
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Ticket Office
Monday – 06:10 to 22:15 Tuesday – 06:10 to 22:15 Wednesday – 06:10 to 22:15 Thursday – 06:10 to 22:15 Friday – 06:10 to 22:15 Saturday – 06:10 to 22:15 Sunday – 07:00 to 22:15
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Bus Services
Buses can be found on near by streets. All Transport for London buses are accessible by step free access.
More information about Transport for London buses can be found here
All Transport for London bus routes are served by low-floor vehicles, with a dedicated wheelchair space and an access ramp. They can also 'kneel' to reduce the step-up from the pavement. More info can be found on Transport for London's website here
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Car Park
Station Car Park - 152 spaces Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours -
Cycle Storage Availability
Spaces on platform 8 and 9 have unrestricted access for all station users. Spaces on platform 10 are for season ticket holders who must be registered. (330 spaces on platform 10) Storage location: On platform 8/9 and 10 -
Cycle Storage Sheltered
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Taxi Rank
The taxi deck is situated above Platform 12 and is accessed via the concourse and platform 12, which has escalators and lifts to the upper level to the covered marshalled taxi rank. A queuing system is in operation. There is also a separate collection point for pre-booked taxis and a drop off point
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This station does not offer
Rail Replacement Services
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Toilets
Accessible toilets are located at station reception near Platform 9.
A Changing Places facility is located on Platform 12.
There are dedicated breastfeeding rooms / Parent & Baby rooms;
- within the Ladies toilets on Platform 1
- within the public toilets on Platform 12.
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WiFi
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