London Waterloo at a glance
London Waterloo Station
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Accessible Booking Office Counter
Two lowered ticket office counters can be found at windows 1 & 14 in the ticket office.
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Accessible Taxis
Accessible taxis are available from the taxi rank on Cab Road / Station Approach
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Accessible Ticket Machines
Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.
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Customer Help Points
Passengers travelling on journeys from London Waterloo who require information or assistance are advised to approach a member of staff or visit the information point in the centre of the main concourse.
Staffed information points are located on the main concourse until 21:00 daily.
A map of Waterloo station is available from South Western Railway Assisted Travel team (0800 52 82 100)
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Impaired Mobility Set Down
Accessible bays are available near the taxi rank on Cab Road / Station Approach . For any assistance contact reception located next to drop off point on arrival. Passengers may also book assistance in advance by contacting South Western Railway Customer Services Centre on 0845 6000650. (Open 6am-10pm)
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Induction Loop
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National Key Toilets
The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.
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Ramp For Train Access
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Staff Help Available
Monday to Friday – 04:45 to 01:05 Saturday – 04:45 to 01:50 Sunday – 05:45 to 01:05Please visit the information point in the centre of the concourse for information and assistance.
Disability assistance can be arranged in advance by contacting South Western Railway on 0800 52 82 100 between 06:00 and 22:00 or by emailing assistedtravel@swrailway.com
It is preferred if assistance is arranged 24 hours in advance.
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Step Free Access
There is step free access from the main concourse to all platforms, shops and facilities.
Step free exits are exit 1 (Station approach), exit 2 (with a lift to Waterloo Road and lift access to the London Underground Jubilee line), and exit 3 for taxis and onward travel towards the South Bank.
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Wheelchairs Available
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This station does not offer
Accessible Public Telephones
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Penalty Fares
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Prepurchase Collection
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Ticket Machine
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Ticket Office
Monday to Friday – 05:30 to 23:15 Saturday – 05:30 to 23:15 Sunday – 06:30 to 22:30
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Bus Services
Buses depart from several points around the station.
All Transport for London Buses are accessible with step free access and have a dedicated mobility space.
More information can be found here
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Car Park
Station Car Park - 27 spaces Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours -
Cycle Storage Availability
Storage location: Cycle storage is now located opposite the main entrance on Cab Road.
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Cycle Storage Sheltered
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Taxi Rank
Taxis are available from the taxi rank on Cab Road / Station Approach
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This station does not offer
Rail Replacement Services
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Toilets
The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.
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WiFi
Free public Wi-Fi is available at the station
station guides
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