Marks Tey at a glance
Marks Tey Station
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Accessible Taxis
Details of nearest taxis are shown on station information poster
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Accessible Ticket Machines
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Customer Help Points
Help points can be found at the following location(s):
- Platform 1 (for trains towards London) - At the bottom of the ramped entrance to this platform, next to the steps down from the booking hall
- Platforms 2/3 (for trains towards Colchester and Ipswich, and Sudbury) - On the outside of the waiting room, fixed to the wall facing the barrow crossing
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Impaired Mobility Set Down
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Induction Loop
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National Key Toilets
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Ramp For Train Access
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Staff Help Available
Monday to Friday – 05:45 to 22:45 Saturday – 05:45 to 22:45 Sunday – 07:00 to 22:00Assistance to / from mainline services is provided by station staff during the opening hours listed below. Outside of these times assistance from a conductor is only available for services running to / from Sudbury. For any other services alternative transport will be provided to / from Colchester station. Booking is recommended.
What assistance is available for customers using this station?
- Board and alight
- Ramp assistance
- Luggage (on and off train only)
- Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
- By speaking with a member of station staff
- By calling 0345 600 7245 (option 4)
- By selecting the help button on the ticket machine at this station
- By using one of the two Help Points at this station
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Step Free Access
There is step free access to all platforms but not between platforms. Please allow at least 15 minutes to transfer between platforms if you have reduced mobility.
Platform 1 (towards London) is accessed via the ticket office on Station Road, Platform 2 (towards Sudbury, Colchester and Ipswich) is via the car park off North Lane. Access between platforms is either via a stepped footbridge or via a 500m walking route using North Lane which has narrow footpaths. Wheelchair users connecting between the mainline and the Sudbury line would be advised to change at Colchester.
This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office for London bound services, or the supervisor's office on Platform 2 for northbound services towards Colchester and Ipswich. For Sudbury line services please make yourself known to the member of traincrew who will be monitoring the platform prior to departure.
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Wheelchairs Available
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This station does not offer
Accessible Booking Office Counter, Accessible Public Telephones
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Penalty Fares
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Prepurchase Collection
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Ticket Machine
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Ticket Office
Monday to Friday – 05:35 to 22:10 Saturday – 05:35 to 22:10 Sunday – 08:20 to 19:30
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Bus Services
Local buses stop near station 5 minutes walk. Also Express Bus service to Stansted Airport.
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Car Park
Station Car Park - 271 spaces Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours -
Cycle Storage Availability
60 2-tier rack spaces
Storage location: Forecourt -
Cycle Storage Sheltered
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Rail Replacement Services
Rail replacement bus services pick up and drop off at the front of the station.
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This station does not offer
Taxi Rank
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Toilets
The male and the female toilets are located next to the waiting shelter on Platforms 2/3 (for trains towards Colchester and Ipswich, and Sudbury). There are two accessible toilets available for radar key holders - one can be accessed via the waiting room on Platforms 2/3, and the other is inside the booking hall which leads to Platform 1 (for trains towards London). All toilets at this station are scheduled to be open at the following times:
Monday - Friday 06:00 - 21:00Saturday 06:00 - 21:00Sunday 07:30 - 21:00
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