Merstham at a glance
Merstham Station
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Accessible Ticket Machines
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
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Customer Help Points
The Assistance Meeting Point is by the Ticket Office.
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Impaired Mobility Set Down
Located at the front of the station
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Induction Loop
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Ramp For Train Access
A staff-operated ramp is required for step-free access between train and platform at this station. A Mobile Assistance team covers this station.
You can arrange assistance by:
- Pressing the “emergency & assisted travel” button on a station Help Point
- Calling our freephone number: 0808 168 1238 - Please note this is for immediate assistance only
- Texting us on 07970 511077
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Staff Help Available
Monday to Friday – 05:50 to 20:30 Saturday – 05:50 to 20:30 Sunday – 06:00 to 20:30Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
- pressing the 'emergency & assisted travel' Help Point button
- calling us on the freephone number 0808 168 1238 - Please note this is for immediate assistance only
- texting us on 07970 511077
We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
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Step Free Access
This is a Category B2 station: Level access to platform 1 (to London) from main entrance. Step-free access to platform 2 (to Redhill) from rear entrance via steep access path, route approximately 1100m from main entrance. No step-free interchange between platforms.
The Assistance Meeting Point is by the Ticket Office.
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This station does not offer
Accessible Booking Office Counter, Accessible Public Telephones, Accessible Taxis, National Key Toilets, Wheelchairs Available
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Penalty Fares
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Prepurchase Collection
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Ticket Machine
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Ticket Office
Monday to Friday – 06:10 to 19:35 Saturday – 06:10 to 19:35 Sunday – 08:30 to 16:40
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Bus Services
Information to plan your onward journey is available in a printable format here
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Car Park
Station Car Park - 195 spaces Monday to Sunday – 24 hours -
Cycle Storage Availability
Storage location: station front, Platform 1, Platform 2 -
Cycle Storage Sheltered
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Rail Replacement Services
Please click the link for details regarding the rail replacement bus location.
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Taxi Rank
Located outside the entrance on platform 1.
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Toilets
Located on platform 1.
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This station does not offer
WiFi
station guides
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