Problems reported
  • Delays to services between Grantham and Peterborough
  • 08:52 London Kings Cross to Edinburgh due 13:13
  • 10:23 London Kings Cross to Edinburgh due 14:41
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Lumo services are not affected by the Industrial Action

Lumo does not take part in industrial action and will not be affected by the strike action from 2nd to 8th December. Please see here for full details.

Newcastle

Newcastle-upon-Tyne station
Neville Street
Newcastle-upon-Tyne
Tyne & Wear
NE1 5DL

Newcastle at a glance

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Newcastle Station

Plan your journey to Newcastle with our simple booking system and get the best price on direct train tickets to Newcastle.

  • Accessible Ticket Machines

    Accessible machine are located on the main concourse 

  • Customer Help Points

    Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday

  • Impaired Mobility Set Down
  • Induction Loop
  • National Key Toilets
    The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.
  • Ramp For Train Access
  • Staff Help Available
    Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours

    Assistance meeting point is Customer Information Point in main concourse

  • Step Free Access

    Level/ramp access to all platforms. Underpass with lifts to platforms 3 & 4.

  • Wheelchairs Available
  • This station does not offer

    Accessible Booking Office Counter, Accessible Public Telephones, Accessible Taxis

  • Prepurchase Collection
  • Staffing Level
    Fulltime
  • Ticket Machine
  • Ticket Office
    Monday to Friday – 05:00 to 21:20 Saturday – 05:00 to 21:20 Sunday – 07:30 to 21:20

    Adjacent to Platform 12

  • This station does not offer

    Penalty Fares

  • Bus Services

    Information to plan your onward journey is available in a printable format here

  • Car Park
    Long Stay Car Park - 454 spaces Monday to Sunday – 04:00 to 23:00
  • Cycle Storage Availability

    28 stands accommodating 56 cycles

    Storage location: Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.
  • Cycle Storage Sheltered
  • Rail Replacement Services

    Rail Replacement Coaches leave from the front of the station.

  • Taxi Rank

    Newcastle is a large station, taxis are available 24/7 from the station taxi rank.

  • Customer Service

    We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

  • Lost Property
    Monday – 06:15 to 21:00 Tuesday – 06:15 to 21:00 Wednesday – 06:15 to 21:00 Thursday – 06:15 to 21:00 Friday – 06:15 to 21:00 Saturday – 06:15 to 21:00
  • Toilets
    The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4.
  • WiFi
    Find WiFi Hotspots around Newcastle station
  • This station does not offer

    Left Luggage

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