Welwyn North at a glance
Welwyn North Station
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Accessible Ticket Machines
All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
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Customer Help Points
The Assistance Meeting Point is on platform 1, near the coffee shop.
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Impaired Mobility Set Down
Located at both sides of the station
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Induction Loop
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Ramp For Train Access
A staff-operated ramp is required for step-free access between train and platform at this station. A Mobile Assistance team covers this station.
You can arrange assistance by:
- Pressing the “emergency & assisted travel” button on a station Help Point
- Calling our freephone number: 0808 168 1238 - Please note this is for immediate assistance only
- Texting us on 07970 511077
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Staff Help Available
Monday to Friday – 06:25 to 20:15 Saturday – 07:10 to 14:10 Sunday – ClosedOur Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
- pressing the 'emergency & assisted travel' Help Point button
- calling us on the freephone number 0808 168 1238 - Please note this is for immediate assistance only
- texting us on 07970 511077
We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
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Step Free Access
This is a Category B2 station: Step free to both platforms via separate entrances. Access between platforms via street with no pavement.
The Assistance Meeting Point is on platform 1, near the coffee shop.
This station doesn't have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.
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This station does not offer
Accessible Booking Office Counter, Accessible Public Telephones, Accessible Taxis, National Key Toilets, Wheelchairs Available
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Penalty Fares
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Prepurchase Collection
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Ticket Machine
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Ticket Office
Monday to Friday – 06:50 to 13:15 Saturday – 07:20 to 13:55 Sunday – Closed
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Bus Services
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Car Park
Station Car Park - 253 spaces Monday to Sunday – 24 hours -
Cycle Storage Availability
Storage location: In both car parks -
Cycle Storage Sheltered
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Rail Replacement Services
Please click the link for details regarding the rail replacement bus location.
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This station does not offer
Taxi Rank
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Toilets
Located by the main entrance, on platform 1. The toilets are open during staffed hours only.
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This station does not offer
WiFi
station guides
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