York at a glance
York Station
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Accessible Booking Office Counter
DDA compliant counter is available during Travel Centre opening times
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Accessible Taxis
No advance booking is required but it will reduce the waiting time for a wheelchair access Taxi
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Accessible Ticket Machines
Accessible machines are available on the main concourse
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Impaired Mobility Set Down
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Induction Loop
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National Key Toilets
The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a radar key. A radar key is available from station staff.
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Ramp For Train Access
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Staff Help Available
Monday to Sunday – 24 hours Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hoursWhen arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
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Step Free Access
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Lifts and level access to all platforms. Lift available from station concourse (platform 3) to platforms 5 -11. Customer assistance available 'Call for Aid' button by taxi rank at front of station. No level access to National Rail Museum via platforms 10/11, exit at front of station and around Station Hotel.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
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Wheelchairs Available
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This station does not offer
Accessible Public Telephones, Customer Help Points
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Penalty Fares
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Prepurchase Collection
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Ticket Machine
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Ticket Office
Monday to Friday – 06:00 to 20:00 Saturday – 06:00 to 20:00 Sunday – 08:00 to 18:00On main concourse.
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Bus Services
Information to plan your onward journey is available in a printable format here
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Car Park
Station Short Stay Car Park - 30 spaces -
Cycle Storage Availability
80 secure stands.
Storage location:Within station, within car park, and next to the ticket office
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Cycle Storage Sheltered
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Rail Replacement Services
Rail replacement transport will depart from Bus Stop RD. Exit the station to the right via the main portico. The bus stop is located opposite the “Cycle Heaven at the Station” retail unit.
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Taxi Rank
York is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings:
Station Taxis 01904 623 332
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Toilets
The Changing Places toilet is undergoing refurbishment works and is currently closed. Alternative accessible toilets are available. For a full list of Changing Places toilets, please visit: changing-places.org
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