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Lumo has announced its new LumoFlex ticket option which allows customers to change their ticket with no admin fee.

Published 07 Aug 2023

Lumo is now offering LumoFlex, an all-new ticket option which offers greater flexibility on all our services on the London to Edinburgh route.

LumoFlex, which is a digital-only ticket, offers you more options to refund or amend your journey without hurting your wallet or the earth. The ticket’s benefits include reserved seating, fee-free change of journey* as well as a pre-departure fee-free refund if plans change**. 

The new ticketing option parallels the freedom and flexibility often given by airlines tickets and is another step towards encouraging the greener alternative to flying.

Statistics from our recent ARUP report have found that travelling via a Lumo train is 95% greener than flying with a return journey from London to Edinburgh on a Lumo electric train saving the equivalent of 11 trees worth of annual CO2. 

Commenting on the new offer, Lumo’s Head of Commercial, Tom McFall said: “This new product gives more choice so that customers can book with the peace of mind that if their plans change they can refund or rebook their ticket at no extra cost. 

“Since launching at the end of 2021, we have been committed to offering customers great value fares, but we also recognise that customers increasingly want more flexible options. Our new LumoFlex product is designed to meet that need. In successfully delivering this ‘semi-flex’ product, which is the first of its kind in the UK rail industry, we’re giving customers the option to increase their flexibility.”

*Customers wishing to change their train on a LumoFlex ticket will be required to pay the fare difference from the original purchase price to the new fare level, but no other charges will apply..

**Subject to fare difference, and a £10 admin fee when changes are made on the day of travel.


Get the ticket of your choice here