We have invested £2 million in a Training Academy to develop a fresh-thinking generation of onboard train staff, focused on customer well-being and onboard service, harnessing new technology and caring for vulnerable passengers.
Our team is encouraged to continually learn and develop and is enrolled in an apprenticeship when they first join. We also have a clear and enforced people management based on structured PDP, PDDR, regular management time, mentoring and training, including benefits and rewards.
At Lumo the customer always comes first, and as such, all of our team, regardless of their role, will be trained to be able to act as Customer Experience Ambassadors to help deliver an enjoyable service to you when needed.
We have built a culture of openness and co-working as one team, where the right behaviours are celebrated and everyone is valued for their input as individuals and as a team.
