Lumo train crew walking next to a Lumo train

our people

making your journey as smooth as possible
Lumo is proudly from Newcastle and so are the majority of 104 workforce. Education and training are the core drivers of Lumo. We invest in our people first to provide a world class experience for our customers. Since our launch in 2021, we have invested £2 million in our Training Academy to develop a fresh-thinking generation of rail colleagues, focused on passenger wellbeing and on-board customer service.
onboard train staff
we are always learning and improving

We have invested £2 million in a Training Academy to develop a fresh-thinking generation of onboard train staff, focused on customer well-being and onboard service, harnessing new technology and caring for vulnerable passengers.

Our team is encouraged to continually learn and develop and is enrolled in an apprenticeship when they first join. We also have a clear and enforced people management based on structured PDP, PDDR, regular management time, mentoring and training, including benefits and rewards.

we are committed to our customers

At Lumo the customer always comes first, and as such, all of our team, regardless of their role, will be trained to be able to act as Customer Experience Ambassadors to help deliver an enjoyable service to you when needed.

Lumo staff handing passenger LumoEats food
Lumo Ambassadors
we are an inclusive one-team culture

We have built a culture of openness and co-working as one team, where the right behaviours are celebrated and everyone is valued for their input as individuals and as a team.