If you’ve lost something in Edinburgh Waverley, please contact Lost Property.
Our Customer Experience Ambassadors will be visible across the train throughout your journey. If they notice any lost property, they will proactively seek to identify their owner and reconcile them with it. However, if they haven’t managed to do so before you left our train, your property will be handed in at the train’s final destination station, at either London King’s Cross or Edinburgh Waverley. If the train is terminated short of its final destination, we may also hand this in at the terminating station.
your personal property
Any personal property that you bring with you onboard our trains is your responsibility. Please store your luggage safely in the designated areas relevant to the size. Here you can find more information on where to safely store your luggage. If it is lost or stolen, we don't provide any compensation.
All property is left at the owner's risk. East Coast Train Limited trading as Lumo is not liable for any loss, theft or damage to the property.
damage to luggage
Any personal property that you bring with you onboard our trains is your responsibility. Please store your luggage safely in the designed areas relevant to the size, you can find more information on this page. If your property is damaged, we don't provide any compensation. We will only consider compensating for any damage if it was directly caused by the fault of our Customer Experience Ambassadors.
All property is left at the owner's risk. East Coast Trains Limited trading as Lumo is not liable for any loss, theft or damage to the property.
security
We want you to feel safe and secure when travelling with Lumo. Take a read of how we intend to do that here.
lost an item?
lost in Edinburgh Waverley
lost in London King's Cross
If you lose something in London King's Cross, please contact Lost Property.
lost in Newcastle Central Station
Have you lost anything at Newcastle Central station? Please call London North Eastern Railway on 01163 663 587.
lost in Morpeth Station
If you think you've lost anything at Morpeth station, please call Northern on 0800 200 6060.
lost in Stevenage Station
If you've lost something in Stevenage station, please contact Lost Property.
