Lumo are operating a special timetable from Monday 20th to Sunday 26th June, which can be found here.
The RMT have announced three days of industrial action on 21st, 23rd and 25th June that will affect our services on the days of the action and days either side of the action.
Whilst Lumo colleagues were not balloted as part of the RMT national campaign and are not included in plans for any strike action, the industrial action announced will involve Network Rail staff who operate signalling systems and other Train Operating Companies colleagues who manage facilities at stations.
Lumo will operate as many of our services as possible, although there will be some disruption to our services between the 20th June and 26th June as a result, so please plan ahead.
Customers with LumoFixed tickets for services operating normally must travel on their original service. Customers with LumoFixed tickets for cancelled services may travel on any Lumo services between Saturday 18th June and Thursday 30th June inclusive, subject to seat reservations being available. Seat reservations may be booked by contacting our Twitter team @lumotravel or at any station ticket office.
This page will be updated as further information is available.Lumo has been busy planning for this and has sought to operate as many of our services as possible. You can find out if the train you have booked is operating from our timetable page.
If your train is operating normally and you have a LumoFixed ticket, it may only be used on your booked train. As your service has not been affected or cancelled, normal conditions apply to your ticket. Customers with Anytime tickets may travel on an alternative train but must reserve a seat before travel. All Lumo services are mandatory reservation and you will not be able to travel without a valid reservation.
Due to the reduced timetable, your journey may be busier than usual, and please remember to check your return journey ahead of travelling.
Lumo has been busy planning for this and has sought to operate as many of our services as possible. You can find out if the train you have booked is operating from our timetable page.
If your train is no longer running, we have made arrangements for your ticket to be accepted on any alternative Lumo service between Saturday 18th June and Thursday 30th June, subject to seats remaining available on your chosen service. You will be required to make a mandatory reservation for your selected alternative Lumo service, which can be done through Twitter: @lumotravel or at a ticket office. Please note that all Lumo services are mandatory reservation and you will not be able to travel without a valid reservation. Please find our up-to-date timetable here to assist you in planning your amended journey. Your journey may take longer and be busier than usual. Please check ahead of travelling.
Alternatively if you are unable to travel, a fee free refund will be available as set out below:
- If you purchased your ticket via Lumo, you can apply for a fee free refund on your unused ticket via our Refund Portal here.
- If you purchased your ticket from another retailer, such as the Trainline, please request your refund directly from your point of purchase.
We are very sorry for the impact of this and look forward to resuming services as soon as possible. Please plan ahead.
No, Lumo was not part of the RMT ballot to take strike action.
Whilst Lumo colleagues were not balloted as part of the RMT national campaign and are not included in plans for any strike action, the industrial action announced will involve Network Rail colleagues who operate signalling systems and other Train Operating Companies colleagues who manage facilities at stations. Lumo are planning to operate as many of our services as possible, although there will be some disruption to our services between the 20th June and 26th June as a result. Our special timetable for this period can be found here. We look forward to resuming services as soon as possible.
No other strike dates have been announced at present that will effect Lumo.
If a service has been cancelled, customers are able to claim a fee-free refund through the normal channels. If you purchased your ticket via Lumo, you can apply for a refund on your unused ticket via our Portal. If you purchased your ticket from another retailer, such as the Trainline, please request your refund directly from your point of purchase.