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Industrial Action

We will continue to update this page as and when more information is announced on upcoming strikes.

Potential travel disruption on the Lumo network poster

Lumo are operating a special timetable from Monday 20th to Sunday 26th June, which can be found here.



The RMT have announced three days of industrial action on 21st, 23rd and 25th June that will affect our services on the days of the action and days either side of the action.

Whilst Lumo colleagues were not balloted as part of the RMT national campaign and are not included in plans for any strike action, the industrial action announced will involve Network Rail staff who operate signalling systems and other Train Operating Companies colleagues who manage facilities at stations. 

Lumo will operate as many of our services as possible, although there will be some disruption to our services between the 20th June and 26th June as a result, so please plan ahead.

Customers with LumoFixed tickets for services operating normally must travel on their original service. Customers with LumoFixed tickets for cancelled services may travel on any Lumo services between Saturday 18th June and Thursday 30th June inclusive, subject to seat reservations being available. Seat reservations may be booked by contacting our Twitter team @lumotravel or at any station ticket office.

This page will be updated as further information is available.
As a result of the industrial action our timetable for Saturday 25th June has been amended and all trains retimed.  If you had a reservation this has been transferred over to the nearest Lumo departure on the same day and will be honoured. If you are unable to travel on the amended timetable, we have made arrangements for your ticket to be accepted on any alternative Lumo service between Saturday 18th June and Thursday 30th June, subject to seats remaining available on your chosen service. You will be required to make a mandatory reservation for your selected alternative Lumo service, which can be done through Twitter: @lumotravel or at a ticket office.  Please note that all Lumo services are mandatory reservation and you will not be able to travel without a valid reservation. Please find our up-to-date timetable here to assist you in planning your amended journey. Your journey may take longer and be busier than usual. Please check ahead of travelling.  Alternatively if you are unable to travel, a fee free refund will be available as set out below: If you purchased your ticket via Lumo, you can apply for a fee free refund on your unused ticket via our Refund Portal here. If you purchased your ticket from another retailer, such as the Trainline, please request your refund directly from your point of purchase. The planned timetable in operation from Monday 20th to Sunday 26th June can be found here. We are very sorry for the impact of this and look forward to resuming services as soon as possible. Please plan ahead and check before you travel.

Lumo has been busy planning for this and has sought to operate as many of our services as possible. You can find out if the train you have booked is operating from our timetable page.

If your train is operating normally and you have a LumoFixed ticket, it may only be used on your booked train. As your service has not been affected or cancelled, normal conditions apply to your ticket. Customers with Anytime tickets may travel on an alternative train but must reserve a seat before travel.  All Lumo services are mandatory reservation and you will not be able to travel without a valid reservation.

Due to the reduced timetable, your journey may be busier than usual, and please remember to check your return journey ahead of travelling. 

Lumo has been busy planning for this and has sought to operate as many of our services as possible. You can find out if the train you have booked is operating from our timetable page.

If your train is no longer running, we have made arrangements for your ticket to be accepted on any alternative Lumo service between Saturday 18th June and Thursday 30th June, subject to seats remaining available on your chosen service. You will be required to make a mandatory reservation for your selected alternative Lumo service, which can be done through Twitter: @lumotravel or at a ticket office.  Please note that all Lumo services are mandatory reservation and you will not be able to travel without a valid reservation. Please find our up-to-date timetable here to assist you in planning your amended journey. Your journey may take longer and be busier than usual. Please check ahead of travelling. 

Alternatively if you are unable to travel, a fee free refund will be available as set out below:

  • If you purchased your ticket via Lumo, you can apply for a fee free refund on your unused ticket via our Refund Portal here.
  • If you purchased your ticket from another retailer, such as the Trainline, please request your refund directly from your point of purchase.

We are very sorry for the impact of this and look forward to resuming services as soon as possible. Please plan ahead.

The RMT (National Union of Rail, Maritime and Transport Workers) is a trade union specialising in the transport sector, whose members include workers within the rail industry.
The RMT balloted its members at Network Rail and Train Operating Companies to vote for strike action in a dispute about pay and terms and conditions.
Lumo was not part of the RMT ballot to take strike action. We are hopeful that all parties can reach a positive resolution so services can resume as soon as possible. We are very sorry for the impact the situation may have on customers and every option is being explored to ensure we are able to get as many customers as possible to where they need to go. Lumo will be running services when Network Rail advise us that the route we operate on is open.

No, Lumo was not part of the RMT ballot to take strike action.

Whilst Lumo colleagues were not balloted as part of the RMT national campaign and are not included in plans for any strike action, the industrial action announced will involve Network Rail colleagues who operate signalling systems and other Train Operating Companies colleagues who manage facilities at stations. Lumo are planning to operate as many of our services as possible, although there will be some disruption to our services between the 20th June and 26th June as a result. Our special timetable for this period can be found here. We look forward to resuming services as soon as possible.

If customers have booked Passenger Assist services, and journeys are cancelled, customers will be contacted directly to make alternative arrangements.  Our dedicated Passenger Assist team will be available 24/7. Further details can be found here.
The industrial action will take place across Network Rail and 13 Train Operating Companies. We recommend checking the National Rail website for information about other Train Operating Companies.  As part of a separate dispute London Underground colleagues are also expected to take strike action on 21st June.

No other strike dates have been announced at present that will effect Lumo.

If a service has been cancelled, customers are able to claim a fee-free refund through the normal channels. If you purchased your ticket via Lumo, you can apply for a refund on your unused ticket via our Portal.  If you purchased your ticket from another retailer, such as the Trainline, please request your refund directly from your point of purchase.

Tickets will be made available for services which are confirmed to be running during the industrial action period, until all seats have been sold. Reservations will be mandatory on all of our services and you will not be able to travel without a valid reservation.
LumoFixed tickets may only be used on the booked train unless the service has been cancelled. Customers with Anytime tickets may travel on an alternative train but must reserve a seat before travel.
We expect all our services to be extremely busy during this period, therefore tickets for other operators will not be valid for travel on Lumo services during the strike period. Reservations will be mandatory on all of our services and you will not be able to travel without a valid reservation.
If you travel and are delayed for 30 minutes or more, you are entitled to Delay Repay compensation. Claims can be made up to 28 days after your journey from our Delay Repay portal here.
Yes, for further information please visit Refunds and Ticket Changes | Lumo.
Whilst Lumo doesn't retail season tickets, normal refund conditions apply for Season ticket holders, if you no longer wish to use your ticket. You can request a refund from where you bought it. If you do travel using your Season ticket and the strike action means your journey with Lumo is delayed by 30 minutes or more, you can claim Delay Repay compensation within 28 days of the journey here.