Strike Action

Lumo is not impacted by the ASLEF industrial action between Thursday 4 and Tuesday 9 April. See full details here.

PLAN YOUR JOURNEY

We're here to make your train journey as smooth as possible

Planning before you travel


Well, we always recommend you stay up to date with our live train times tool. This handy train planner lets you see if there have been any cancellations or delays, and which platform you need to head to, as well as all the stops on your route. Just input your departure and arrival station and your date and time of travel, and we will let you know the latest travel updates.

On the day of travel

So, the bags are packed, the tickets are sorted, and you just want to kick back and enjoy the smoothest train journey possible.

Once you’ve purchased your tickets, Lumo will let you know of any timetable changes and disruption via email as your departure date gets closer. We do still recommend consulting the journey checker and live train times tracker to double check your platform number, potential delays and arrival/departure times.

If you have the LumoGo app downloaded on your phone, you can track live train times, letting you track the real-time progress of your train. As well, with our route planner, you can find the best way to get from your front door to your destination.


We’ve also helpfully pulled together the average travel times for our most popular train destinations, below. 

 

Journey

Average Time

London to Newcastle

2h 54m

London to Morpeth

3h 9m

London to Edinburgh

4h 23m

Edinburgh to Morpeth

1h 13m

Edinburgh to Newcastle

1h 29m

Edinburgh to London

4h 28m

 


 
LumoGO
LumoGO

DOWNLOAD LUMOGO BEFORE YOU GO

Plan, book and track your journey. As well, with our route planner you can find the best route from your front door to the station. Tired of paper train tickets? Travelling with Lumo is even greener, with your e-ticket at your fingertips. Simply download the LumoGo app and select the Mobile Ticket option when you buy. Our app is available for download for free from the Apple App Store and the Google Play Store.


    Apple Store
Play Store

luggage
luggage
Lumo Onboard Luggage Policy
Pack light, pack smart. Learn about our onboard restrictions.
FIND OUT MORE

PACKING YOUR LUGGAGE


Here at Lumo, we understand that what you travel is important to you, but depending on the size this may not always be possible.  All customers can bring on board a maximum of ONE Small bag OR Holdall and ONE Medium suitcase (63 x 41 x 27cm).

Please note, luggage that exceeds these limits is carried at our discretion and you may be refused travel.  A charge will be levied for conveying additional items of luggage, or for excessively large or bulky items. This will not exceed half a full adult standard fare for the entire train route.

Please use our LumoLuggage Courier Service to transport your larger items to your final destination.



FAQs


Customer service is our core principle here at Lumo. We’re committed to ensuring that every guest can travel comfortably and safely – and this covers all passengers, from planning your journey to relaxing at your final destination.  

That’s also why assisted travel, mobility help, and accessible facilities come as standard on all our journeys. For more information on how we can help you plan your journey, you can read our guides and policies in our assisted travel section.

If you are booking train tickets in advance, all you need to do is search your train tickets, choose your preferred type of ticket (LumoFixed, LumoFlex, LumoAny), and we will show you all the train tickets that match your journey. 

Please note, luggage that exceeds these limits is carried at our discretion and you may be refused travel.  A charge will be levied for conveying additional items of luggage, or for excessively large or bulky items. This will not exceed half a full adult standard fare for the entire train route. Any luggage unsafely stored overheard and not according to the dimensions provided is stored at your own risk and is a risk to others' safety.

Please use our LumoLuggage Courier Service to transport your items to your final destination.