lumo staff scanning train e-ticket

e-tickets

go green and digital with an e-ticket

Tickets are available as an e-ticket in our app, LumoGo or downloadable via your booking confirmation email. As soon as you complete your purchase through the app or our website, tickets will automatically be delivered to your wallet in LumoGo. Just make sure your phone is charged and you’ve checked your ticket before joining the train – you will need your train ticket to get through the barriers at the station and our Ambassadors onboard will need to scan your train ticket when you arrive onboard the train.

person using LumoGo app on their phone

download our app

Your e-Tickets are available in the ‘My Tickets’ in the Lumo app.

woman typing on a laptop

via email

Your booking confirmation email contains an e-ticket as a PDF as back-up.

ticket on departure

Head to the station and locate a ticket machine to collect your ticket.

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person using LumoGo app on their phone
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lumo passengers with luggage in train station
lumo passengers with luggage in train station
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