our train tickets explained

LumoFlex is Lumo's new train ticket option made flexible. LumoFlex combines affordable pricing with flexibility, in the case that you want a ticket that doesn't cost the earth but you think your plans might change LumoFlex is the ideal choice.

What's the difference?

Ticket Type	Refunds	Change of Journey
LumoFlex	Fee-free refunds available pre-departure date. Non-refundable on or after date of travel.	One fee-free change before or on date of travel, subject to fare difference. Changes cannot be made after your journey has departed. Lumo services only, LumoFlex tickets are not exchangeable for tickets with other train operators.
LumoAny*	Fee-free refunds available pre-departure date. Refundable on or after date of travel, subject to a £5 admin fee.	Fee-free before or on date of travel. Changes cannot be made after your journey has departed. Lumo services only, LumoAny tickets are not exchangeable for tickets with other train operators.

 

*Please note that with your LumoAny train ticket, your seat reservation will only be valid for your booked service.

Yes, you can change the date or time of your LumoFlex ticket however, it is only exchangeable with Lumo-only services and not with other train operators.

You can change your LumoFlex ticket fee-free once up until the date of travel subject to fare difference. Changes can be made on the pre-departure date and before your journey time, however, this may be subject to an admin fee and fare difference. Changes cannot be made after your journey has departed.

Booking a LumoFlex ticket allows you to change your journey fee-free* without costing the earth. With a LumoFlex ticket, you get the flexibility to change your ticket time and date to any other Lumo train ticket before travelling with us. See refunds and ticket changes for more information.

*Subject to fare difference, and a £10 admin fee when changes are made on the day of travel.

If you have bought your train ticket direct from our Lumo website and would like to change your LumoFixed, LumoFlex and LumoAny ticket, you can do so in your account. Once you've logged in, go to payment details and select amend on the selected ticket. 

Lumo bookings can be changed to a different time and date up until the day of travel, subject to any differences in fare and a £10 admin fee depending on the ticket type. Terms and conditions apply.

• LumoAny tickets are refundable fee-free before the date of departure. Refunds can be made on or after the date of travel but this will be subject to a £5 admin fee.
• LumoFlex tickets are refundable fee-free up before the date of departure. Refunds cannot be made on or after the date of travel.  
• LumoFixed tickets are fully non-refundable.

If you have bought a train ticket direct from Lumo, including LumoFixed, LumoFlex and LumoAny and would like a refund you can do so by heading to our refund webpage to receive a refund for the ticket you no longer require.

If you bought your ticket from a third party retailer we would advise you to request a refund directly from your point of purchase. Please note, refund requests for cancelled or disrupted services cannot be submitted until after your scheduled date of travel.

Off-peak tickets are flexible tickets that allow you to travel outside peak hours. These tickets are typically cheaper than standard fares because they come with restrictions on travel times. By travelling off-peak, you can avoid rush hour crowds, which makes them a great option if you’re flexible with your travel plans.

Your travel options will depend on the ticket you purchased. Just like Lumo, other operators also sell tickets that are valid only on their trains. This will be stated on your ticket. 

For off-peak and super off-peak tickets, you can travel on any off-peak or super off-peak train available, as long as you travel on the same date for which your ticket is booked.

If you have an anytime ticket, it allows you to travel on any train at any time on the specified date.

Here at Lumo, we understand our customers wish to keep their luggage close by, and that what they are travelling with is important, but depending on the size, this may not always be possible.  We encourage all our customers to travel light for their ease, safety and comfort as space is limited onboard.  We only allow customers to bring with them a maximum of ONE medium sized suitcase (height 63cm x width 41cm x depth 27cm) and ONE small bag, rucksack or holdall, that is small enough to fit either on your lap or under the seat in front of you (please read our Customer Charter, under 'When Travelling with Us' for more information or go to the Onboard Luggage Policy). Any luggage carried that exceeds these limits is carried at our discretion and may be refused or a charge can be imposed for additional items of luggage, or for excessively large or bulky items.

For the best value tickets, we recommend booking as early as possible and at least 12 weeks in advance.

Just like Lumo, some other operators sell tickets which can only be used on their trains. If you have one of these, you either need to travel with the rail operator specified or buy a new train ticket with Lumo. 

If you want to take advantage of our travel deals and great value train fares but have already bought a ticket for another operator, check with the original retailer to see if you can get a refund. 
 
Remember, we do sell train tickets for other operators, you just need to check which services you can use. If you’re not sure, just have a quick chat with one of our Customer Experience Ambassadors before you board our train. They’ll let you know whether your ticket can be used with us.